Refund policy

RETURNS

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition as received
Unused and unworn
With original tags and packaging
Accompanied by proof of purchase (receipt or order confirmation)

HOW TO START A RETURN

To initiate a return, please contact us at:

📧 contact@yappyboo.com

Once your return request is approved, we will provide:

Return instructions
The return address
Any additional details needed to complete your return

⚠️ Important: Items sent back without prior approval will not be accepted.

DAMAGES & ISSUES

Please inspect your order upon delivery.

If your item is:

Damaged
Defective
Incorrect

NON-RETURNABLE ITEMS

The following items cannot be returned:

Perishable goods (e.g., food, plants)
Custom or personalized products
Personal care items
Hazardous materials, flammable liquids, or gases
Gift cards
Sale items

If you’re unsure whether your item qualifies, feel free to contact us.

EXCHANGES

The fastest way to get a different item is to:

Request a return for your original item
Place a new order once your return is approved

EUROPEAN UNION – 14 DAY COOLING-OFF PERIOD

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To qualify:

The item must be unused, unworn, and in original packaging
Proof of purchase is required

REFUNDS

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds are issued to your original payment method
Processing time: up to 10 business days

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since approval, contact us at: